Job Description
Join our dynamic team at Apex Solutions Group as a Flexible Evening Customer Service Representative! We're seeking enthusiastic entry-level professionals to deliver exceptional support during our peak evening hours. Enjoy a work-life balance with our accommodating schedule while launching your career in customer service. No experience necessary – we provide comprehensive training!
As a cornerstone of our client success team, you'll be the voice of our brand, resolving inquiries and building relationships. Our modern downtown Phoenix office offers a collaborative environment with growth opportunities into senior roles. Apply today and transform your evenings into a rewarding career path!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism and empathy
- Resolve billing, technical, and account-related issues using our CRM system
- Document interactions accurately in our customer database for continuity of service
- Collaborate with support teams to escalate complex issues efficiently
- Contribute to process improvement initiatives during team huddles
- Maintain service quality metrics while exceeding customer satisfaction targets
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills with clear articulation
- Basic computer proficiency with willingness to learn new systems
- Availability to work flexible evening shifts (3:00 PM - 11:00 PM)
- Positive attitude and problem-solving mindset
- Ability to multitask in a fast-paced environment
- Previous customer service experience a plus but not required