Job Description
Are you a motivated individual seeking a flexible opportunity in New York? Apex Solutions Inc. is currently hiring dedicated Part-Time Customer Service Representatives to join our growing team. We pride ourselves on providing a supportive environment where every employee is valued, and we offer the peace of mind that comes with weekly pay.
This role is perfect for students, retirees, or anyone looking to balance work with other commitments. You will be the face of our brand, ensuring our clients receive top-tier support while enjoying a modern, collaborative workplace culture.
Why Join Us?
- Weekly Pay Schedule: Get paid on time, every time, without waiting for bi-weekly cycles.
- Student Friendly: Flexible scheduling options to accommodate your class and study needs.
- Professional Development: Paid training and clear pathways for career advancement.
- Modern Benefits: Health insurance options and employee discounts available after 90 days.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a high degree of professionalism.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Accurately document all customer interactions and account information in the CRM system.
- Assist in the onboarding process for new clients and update client profiles as needed.
- Collaborate with the sales and technical teams to ensure comprehensive service delivery.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required; college students are strongly encouraged to apply.
- Previous customer service or retail experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work a flexible schedule, including weekends and holidays.
- A positive attitude and a genuine desire to help others succeed.