Job Description
Join Our Elite Night Owl Team
Are you a night owl who thrives in a fast-paced environment? Apex Support Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our team in Minneapolis. We pride ourselves on delivering world-class service, and we need someone reliable to represent us during our high-traffic evening hours.
Enjoy the perfect work-life balance with a flexible schedule that fits your lifestyle. If you are looking for a part-time job in Minneapolis that offers growth and competitive pay, we want to hear from you today.
Responsibilities
- Manage Inquiries: Handle a high volume of incoming customer calls, emails, and live chats with professionalism and empathy.
- Resolve Issues: Troubleshoot technical problems and billing discrepancies to ensure customer satisfaction.
- Documentation: Accurately record all customer interactions and solutions in our CRM database.
- Team Collaboration: Communicate effectively with day-shift team members to ensure continuity of service.
- Adaptability: Stay calm and composed under pressure while adhering to company scripts and policies.
- Feedback Loop: Identify common customer issues and relay them to the management team for process improvement.
Qualifications
- Experience: Previous customer service experience is preferred but not required for enthusiastic candidates.
- Skills: Strong written and verbal communication skills with a clear, professional tone.
- Technical: Basic computer proficiency and ability to navigate multiple software platforms.
- Availability: Must be available to work rotating night shifts (e.g., 9:00 PM – 5:00 AM).
- Reliability: A stable internet connection is required if working remotely from the North Carolina area.
- Education: High school diploma or equivalent.