Job Description
Are you searching for flexible schedule part-time jobs in Portland, OR that offer competitive pay and professional growth? NorthStar Support Services is currently hiring enthusiastic individuals to join our expanding team. This is a fantastic opportunity for those seeking careers in North Carolina (remote options available) or local positions without requiring prior experience.
We believe that the right attitude and work ethic are just as important as experience. Whether you are a student, a parent, or looking to make a career change, we provide the training and support you need to succeed.
What We Offer:
- Flexible work hours to fit your lifestyle.
- Weekly paychecks and comprehensive benefits package.
- On-the-job training with no prior experience necessary.
- Career advancement opportunities within the organization.
Take the first step towards a rewarding career today by applying!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently to ensure high levels of customer satisfaction.
- Accurately document all customer interactions, account details, and transactions in our CRM system.
- Collaborate with the technical and sales teams to resolve complex issues and provide accurate information.
- Process orders, returns, and exchanges while adhering to company policies and procedures.
- Identify upsell and cross-sell opportunities to meet team revenue targets.
- Maintain a clean and organized workspace, both digital and physical.
Qualifications
- High school diploma or GED equivalent is preferred but not strictly required.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.
- Reliable internet connection (required for remote or hybrid roles).
- Must be available to work varying shifts, including weekends and evenings.
- A positive attitude and a willingness to learn new processes quickly.