Job Description
Welcome to Apex Global Solutions, a leader in innovative customer engagement. We are seeking driven professionals to join our dynamic team for our exclusive Evening and Weekend shifts. If you value flexibility and want to build a robust career without sacrificing your daytime lifestyle, this is the perfect opportunity for you.
Our team is the backbone of our operations, handling complex inquiries with precision and empathy. We pride ourselves on a supportive culture that rewards hard work and dedication, offering comprehensive benefits packages for our full-time evening staff.
Responsibilities
- Manage high-volume inbound and outbound customer interactions via phone, email, and chat.
- Resolve escalated customer issues efficiently while maintaining a 4.8+ customer satisfaction rating.
- Utilize CRM software to document customer history and update account information accurately.
- Identify opportunities to upsell products and services within established guidelines.
- Collaborate with the technical support team to resolve product or billing discrepancies.
- Maintain a professional demeanor during peak evening and weekend hours.
Qualifications
- High school diploma or GED is required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service, call center, or retail.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficient in Microsoft Office Suite and CRM platforms (e.g., Zendesk, Salesforce).
- Ability to work rotating shifts, including evenings, nights, and weekends.
- Strong problem-solving skills and ability to think on your feet.