Job Description
Are you looking for a career that fits your lifestyle? Apex Solutions Group is seeking a dedicated Customer Service Specialist to join our dynamic team in Houston, Texas. We offer competitive pay and flexible scheduling options, including evening and weekend shifts, allowing you to maintain a healthy work-life balance.
In this role, you will be the face of our brand, handling inquiries and ensuring our clients receive top-tier support outside of standard business hours. If you thrive in a fast-paced environment and want to make an impact while enjoying the flexibility of evening work, we want to hear from you.
Responsibilities
- Manage Customer Inquiries: Handle a high volume of incoming calls and emails regarding products and services during evening and weekend shifts.
- Problem Resolution: Identify and resolve customer issues efficiently while maintaining a positive and professional demeanor.
- Data Entry: Accurately log customer interactions, feedback, and account updates into our CRM system.
- Shift Support: Provide exceptional service during off-peak hours, assisting team members and managing queue overflow as needed.
- Process Improvement: Identify bottlenecks in the evening workflow and suggest operational improvements to management.
- Product Knowledge: Stay updated on company policies and product specifications to provide accurate information.
Qualifications
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Experience: Minimum of 1-2 years of experience in customer service or call center operations.
- Computer Skills: Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Adaptability: Ability to work independently and handle pressure in a remote or hybrid setting.
- Education: High school diploma or GED required; Associate’s degree preferred.