Job Description
Are you seeking a role that offers the flexibility of part-time hours or the stability of full-time work? We are looking for dynamic individuals to join our growing team in Memphis, TN, with opportunities extending to North Carolina.
At Apex Support Solutions, we pride ourselves on our customer-centric approach. We are currently hiring for our Evening and Weekend Shifts to ensure our clients receive top-tier support around the clock. If you are a self-motivated professional with excellent communication skills, we want to hear from you.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
- Manage high call volumes during peak evening and weekend shifts.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with the support team to improve overall service quality.
- Adhere to all company policies, safety protocols, and compliance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, retail, or hospitality preferred.
- Strong verbal and written communication skills.
- Ability to type at least 35 WPM.
- Must be available to work evenings, weekends, and holidays.
- Proficiency with Microsoft Office Suite and CRM software.