Job Description
Are you looking for evening part time jobs in Illinois or a reliable night shift opportunity? Apex Solutions Group is currently hiring dedicated Customer Service Representatives to join our expanding team in Chicago. We pride ourselves on a culture of flexibility and support, making us a top choice for those seeking work-life balance through our evening and weekend shifts.
In this role, you will be the voice of our brand, assisting clients with their inquiries and ensuring a seamless experience. If you thrive in a fast-paced environment and value a schedule that respects your personal time, we want to hear from you.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on first-contact resolution.
- Resolve complex customer issues and escalate them appropriately while maintaining a professional demeanor.
- Process customer orders, returns, and account updates accurately and efficiently.
- Document customer interactions and feedback in the company CRM system.
- Collaborate with the operations team to improve service delivery and resolve recurring issues.
- Adhere to all company policies, scripts, and compliance standards during shifts.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call centers, or retail is a plus.
- Strong verbal communication skills and the ability to listen actively.
- Availability to work evening shifts (e.g., 4:00 PM – 12:00 AM) and weekend rotations.
- Basic computer proficiency and data entry skills.
- Ability to work independently and as part of a diverse team.