Job Description
We are looking for dedicated professionals to join our team in Philadelphia, PA. If you are searching for evening and weekend part-time jobs that offer flexibility, competitive pay, and a supportive work environment, we want to hear from you.
As a Customer Service Associate, you will be the face of our brand, ensuring our customers receive exceptional support during peak hours. This role is perfect for students, parents, or anyone seeking a work-life balance with a reliable income.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues and escalate tickets to management when necessary.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain and update customer records in our CRM database.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
- Collaborate with team members to improve overall customer satisfaction scores.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in customer service is preferred but not mandatory.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer applications and typing speed of 40+ WPM.
- Ability to remain calm and professional in high-pressure situations.