Job Description
Are you a problem-solver looking for a work-life balance?
TechNova Solutions is seeking a dedicated Technical Support Specialist to join our team in Sacramento, CA. We are specifically looking for candidates available for Evening and Weekend shifts to support our growing client base. This is an excellent opportunity for tech enthusiasts who thrive in a dynamic environment and want to earn a competitive wage without sacrificing their daytime commitments.
In this role, you will be the first point of contact for technical troubleshooting, ensuring our clients have seamless access to their digital tools. We value flexibility, proactive communication, and a customer-first approach.
Responsibilities
- Provide Tier 1 & Tier 2 Support: Troubleshoot hardware and software issues for end-users via phone, email, and remote access tools.
- Shift Coverage: Manage the evening and weekend helpdesk queue, ensuring timely response times during off-peak hours.
- System Maintenance: Perform routine system updates, patch management, and security checks on company devices.
- Documentation: Maintain accurate records of tickets, resolutions, and technical issues in the ticketing system.
- User Training: Conduct basic training sessions and provide documentation to users regarding new software and security protocols.
- Collaboration: Work closely with the IT infrastructure team to escalate complex issues and improve service delivery.
Qualifications
- Experience: Minimum 1-2 years of experience in technical support, IT help desk, or customer service.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (e.g., CompTIA A+).
- Technical Skills: Proficiency in Microsoft Office Suite, Windows 10/11, and macOS troubleshooting.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Problem Solving: Ability to diagnose root causes of technical failures efficiently.