Job Description
Join Our Dynamic Team in Chicago
Are you a tech-savvy problem solver looking for a work-life balance that fits your schedule? Apex Tech Solutions is currently seeking a Part-Time Technical Support Specialist to join our growing team in the heart of Chicago. We are looking for individuals who thrive in a fast-paced environment and are dedicated to providing exceptional service during our critical evening and weekend shifts.
Why Choose Apex?
- Flexible Schedule: Enjoy the freedom of evening and weekend hours with no weekend work required.
- Competitive Pay: Earn a competitive hourly rate between $25.00 and $35.00.
- Growth Opportunities: Clear pathways for career advancement within a leading tech firm.
We value our team members and offer a modern, inclusive workplace culture where your contributions matter. If you have a passion for technology and helping others, we want to hear from you.
Responsibilities
- Provide Tier 1 & 2 Technical Support: Troubleshoot hardware, software, and network issues for clients via phone, email, and remote desktop tools.
- Manage Ticket Volume: Efficiently handle a high volume of support tickets during peak evening shifts while maintaining a high customer satisfaction rating.
- Client Onboarding: Assist in the setup, configuration, and deployment of new devices and software environments for remote and onsite staff.
- Documentation: Maintain accurate, up-to-date records of all support interactions and technical resolutions in our CRM system.
- Collaboration: Communicate effectively with senior engineers and other departments to escalate and resolve complex technical roadblocks.
- Training: Participate in ongoing training sessions to stay current with the latest technology trends and company protocols.
Qualifications
- Experience: Minimum of 1-2 years of experience in a technical support, help desk, or IT support role.
- Technical Proficiency: Strong knowledge of Windows, macOS, iOS, and Android operating systems.
- Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends as required by business needs.
- Education: High school diploma or equivalent; Associate’s degree in Information Technology or related field is a plus.
- Problem Solving: Ability to diagnose root causes quickly and implement effective solutions.