Job Description
Are you looking for a rewarding part-time opportunity that fits your weekend schedule? Apex Tech Solutions is seeking a dynamic Part-Time Weekend Technical Support Specialist to join our growing team in Raleigh, NC. In this role, you will be the face of our brand, ensuring our customers receive top-tier support during our peak weekend hours. We value flexibility, technical expertise, and a customer-first mindset.
As a Weekend Specialist, you will work closely with our weekday team to ensure seamless workflow continuity, handle complex ticket escalations, and maintain our high standards of service excellence. This is a fantastic opportunity for students or professionals seeking work-life balance without compromising on career advancement.
Responsibilities
- Manage and resolve incoming customer inquiries and technical tickets with a focus on weekend coverage.
- Provide expert technical troubleshooting for software, hardware, and network connectivity issues.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the full-time support team to identify recurring issues and suggest process improvements.
- Maintain a positive and professional demeanor in high-pressure situations.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Previous experience in customer service or technical support is a plus.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Strong problem-solving skills and attention to detail.
- Proficiency with Microsoft Office Suite and basic computer navigation.