Job Description
Are you a driven student or recent graduate looking for a career that fits your schedule? CloudBridge Solutions is seeking a Part-Time Evening Technical Support Associate to join our dynamic team in Kansas City. We are committed to fostering a flexible work environment that accommodates your education while providing hands-on industry experience.
In this pivotal role, you will serve as the bridge between our clients and our technology. You will troubleshoot technical issues, answer inquiries, and ensure a seamless user experience during our high-traffic evening hours. This is an excellent opportunity to build a resume in the tech sector without compromising your academic goals.
Responsibilities
- Provide exceptional customer service and technical troubleshooting via phone and email during evening shifts (3:00 PM – 10:00 PM).
- Diagnose and resolve basic hardware, software, and connectivity issues for remote clients.
- Document all customer interactions and technical resolutions in our CRM system accurately and efficiently.
- Collaborate with the Senior Support Team to escalate complex tickets and share knowledge.
- Maintain up-to-date knowledge of company products and services to answer client questions confidently.
- Assist in maintaining a clean and organized remote workspace and adhere to company protocols.
Qualifications
- Student Status: Currently enrolled in a college or university program (High school seniors encouraged to apply).
- Availability: Must be available to work evenings, weekends, and holidays as required by the business.
- Communication: Strong written and verbal communication skills with a professional, friendly demeanor.
- Technical Proficiency: Comfortable using Windows/Mac operating systems, web browsers, and Microsoft Office Suite.
- Problem Solving: Ability to think critically and troubleshoot issues with a calm, solution-oriented approach.