Job Description
Are you looking for a rewarding career with flexible hours? Pacific Retail Group is seeking a dedicated Evening Support Specialist to join our team in Fresno, CA. We pride ourselves on providing exceptional customer service and offer competitive pay for our evening workforce.
In this role, you will be the first point of contact for our clients after hours. You will resolve inquiries, process orders, and ensure our customers have a seamless experience during the evening shift.
Why Join Us?
- Flexible Schedule: Work evenings (5:00 PM – 11:00 PM) and enjoy your days free.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Benefits: Health, dental, and vision insurance available after 90 days.
- Growth: Opportunities for advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Update customer information in the CRM system and maintain accurate records.
- Collaborate with day-shift team members to ensure seamless handovers.
- Assist with basic technical troubleshooting for internal and external clients.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or retail is preferred.
- Must be available to work evenings, weekends, and holidays.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Basic computer literacy and typing speed of 40+ WPM.