Job Description
Are you looking for a rewarding evening part time job in Raleigh, NC that offers flexibility and growth? Triangle Tech Solutions is seeking a dedicated Evening Shift Customer Support Specialist to join our dynamic team. In this role, you will be the voice and face of our brand, providing exceptional service to our clients during the critical evening hours.
We pride ourselves on our culture of excellence and our commitment to employee development. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you. This position offers a competitive hourly rate, paid training, and the chance to work in a modern, collaborative office setting.
Responsibilities
- Resolve Customer Inquiries: Handle a high volume of incoming calls, emails, and chats to assist customers with product inquiries, technical support, and order tracking.
- Problem Solving: Utilize your analytical skills to troubleshoot issues and provide effective solutions in a timely manner.
- Record Keeping: Maintain accurate and detailed customer records in our CRM system, ensuring data integrity and privacy.
- Team Collaboration: Communicate effectively with the day shift team to ensure seamless operations and continuity of service.
- Feedback Collection: Gather customer feedback and share insights with management to help improve our products and services.
- Adherence to Policy: Follow all company protocols, quality standards, and compliance guidelines during every interaction.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience (1+ years) is highly desirable.
- Communication: Excellent verbal and written communication skills with a professional and empathetic tone.
- Technical Skills: Proficiency in using computers, CRM software, and navigating web-based systems.
- Availability: Must be available to work evenings (e.g., 4:00 PM - 12:00 AM or similar shift) on a consistent basis.
- Soft Skills: Strong problem-solving abilities and a customer-first mindset.