Job Description
Join our dynamic team at Tulsa Community Services as an Evening Customer Service Specialist! We're seeking passionate individuals to provide exceptional support to our community members during evening hours. This flexible role offers the perfect work-life balance while making a meaningful impact. Enjoy a supportive environment with competitive pay and opportunities for growth.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Handle inquiries, resolve complaints, and provide accurate information
- Process transactions and maintain accurate documentation
- Collaborate with day-shift teams for seamless service continuity
- Assist with community outreach programs during evening events
- Adhere to confidentiality and data security protocols
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficiency with basic computer applications
- Availability for flexible evening shifts (5 PM - 10 PM)
- Positive attitude and commitment to community service
- Valid Oklahoma driver's license (if local travel required)