Job Description
Are you seeking evening part time jobs in Miami, FL that offer flexibility and professional growth? South Beach Support Services is currently hiring a dedicated Evening Customer Support Specialist to join our dynamic team. We are looking for a reliable individual who thrives in a fast-paced environment and enjoys helping clients resolve their issues during our peak evening hours.
As part of our team, you will play a crucial role in maintaining our high standards of customer satisfaction. We offer a competitive hourly wage, a supportive work culture, and the opportunity to work in the beautiful setting of South Beach. If you are organized, empathetic, and ready to start your evening shift, we want to hear from you.
Why Choose Us?
- Competitive pay ranging from $18.00 to $22.00 per hour.
- Flexible evening shift schedules to accommodate your lifestyle.
- Opportunities for career advancement within the company.
- A vibrant, team-oriented work environment in Miami.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts (4:00 PM - 12:00 AM).
- Resolve customer issues efficiently and professionally, escalating complex problems to the senior team when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Provide product training and support to clients to ensure they maximize the use of our services.
- Maintain a positive and professional demeanor during high-volume periods.
- Collaborate with the morning support team to ensure seamless shift handovers.
- Identify trends in customer feedback and suggest improvements to the service process.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service or technical support is a plus but not mandatory.
- Must be available to work evening shifts, including weekends and holidays.
- Strong verbal and written communication skills in English.
- Basic computer literacy and ability to learn new software quickly.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must reside within the Miami, FL area.