Job Description
Are you a night owl looking for a rewarding career opportunity? MetroCare Solutions is seeking a dedicated Evening Part-Time Customer Service Representative to join our dynamic team in Baltimore, MD.
We pride ourselves on delivering exceptional service to our community, and we need someone with a positive attitude and a passion for helping others to join us during our evening shifts.
Why Join Us?
- Flexible evening schedule (3:00 PM - 11:00 PM)
- Competitive hourly wage ($18 - $22/hr)
- Opportunity for growth within the company
As the first point of contact for our clients, you will play a crucial role in ensuring satisfaction and building trust.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Update customer information and maintain detailed records in our CRM system.
- Collaborate with the day shift team to ensure seamless service transitions.
- Provide accurate information regarding products and services.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Reliable transportation for the evening commute.
- Strong problem-solving abilities and a customer-first mindset.