Job Description
Are you looking for a stable full-time job with the flexibility of an evening schedule? Apex Digital Solutions is expanding our support team in Detroit and is seeking a dedicated Customer Support Specialist to join our elite workforce.
In this pivotal role, you will be the voice of our brand, providing exceptional service to clients navigating our digital platforms during the evening hours. We offer a competitive benefits package, a collaborative work culture, and the chance to build a long-term career in the heart of Michigan.
Why Join Us?
- Impactful Work: Play a key role in improving customer satisfaction scores.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Work-Life Balance: Enjoy your mornings and afternoons with our 4:00 PM – 12:00 AM shift pattern.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during evening shifts.
- Diagnose technical issues and provide step-by-step solutions to resolve client problems efficiently.
- Document all customer interactions and account updates accurately in our CRM system.
- Escalate complex issues to senior management or technical teams when necessary.
- Identify recurring customer pain points and suggest process improvements to the team lead.
Qualifications
- High school diploma or GED required; Associate or Bachelor’s degree in Business or Communications is a plus.
- Minimum of 1 year of experience in customer service, technical support, or a related field.
- Strong verbal and written communication skills with a focus on empathy and professionalism.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Must be available to work Monday through Friday, 4:00 PM – 12:00 AM EST.