Job Description
Welcome to NexGen Dynamics, where we prioritize employee well-being and operational excellence. We are currently seeking a dedicated Evening Customer Service Representative to join our team in Indianapolis, IN. This is a fantastic opportunity for individuals looking for a stable, full-time position with a supportive culture and a commitment to work-life balance.
In this role, you will serve as the primary point of contact for our clients during our high-traffic evening hours. You will leverage your problem-solving skills to ensure every customer interaction is positive and efficient.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and chat during evening shifts.
- Diagnose customer issues and provide accurate solutions or escalate to senior staff when necessary.
- Maintain detailed and accurate records of all customer interactions and transactions in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity and knowledge sharing.
- Identify trends in customer feedback and suggest process improvements to enhance the overall customer experience.
- Adhere to all company policies, procedures, and safety guidelines at all times.
Qualifications
- High school diploma or equivalent required; Associate’s degree or Bachelor’s degree preferred.
- Proven experience in customer service, technical support, or a related field (1-2 years preferred).
- Excellent written and verbal communication skills with a professional demeanor.
- Strong ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Reliable transportation and ability to work evenings, including weekends and holidays.