Job Description
Are you looking for a flexible schedule that works with your lifestyle?
BrightPath Solutions is currently seeking a dedicated Night Shift Customer Service Representative to join our growing team in Atlanta, Georgia. This is a fantastic opportunity for those who thrive in the evening hours and want to make a real impact.
You will be the first point of contact for our clients during our peak evening operations, ensuring a seamless experience. If you are a problem-solver who enjoys a dynamic work environment, we want to hear from you.
BrightPath Solutions is currently seeking a dedicated Night Shift Customer Service Representative to join our growing team in Atlanta, Georgia. This is a fantastic opportunity for those who thrive in the evening hours and want to make a real impact.
You will be the first point of contact for our clients during our peak evening operations, ensuring a seamless experience. If you are a problem-solver who enjoys a dynamic work environment, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening shifts.
- Resolve complex issues efficiently while maintaining a high level of professionalism.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with the day shift team to ensure continuity of service.
- Process orders and returns with strict attention to detail.
- Assist in training new team members during off-peak hours.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or support roles preferred.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong computer literacy and typing skills.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.