Job Description
Are you seeking a balanced work-life schedule in the heart of Portland? We are looking for an enthusiastic Evening Shift Associate to join our dynamic team. This is an entry-level position perfect for students or professionals seeking a flexible part-time role. Enjoy a supportive, modern work environment with competitive pay while contributing to our mission of excellent customer service during the evening hours.
As part of our team, you will play a vital role in bridging the gap between our day operations and customer needs. We value reliability, clear communication, and a positive attitude. If you are ready to kickstart your career in customer support, we want to hear from you.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours.
- Resolve incoming customer inquiries and technical issues with accuracy and a focus on customer satisfaction.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate closely with the morning shift team to ensure seamless handovers and operational continuity.
- Maintain a professional and organized workspace to ensure efficient workflow.
- Assist in identifying common customer pain points and providing feedback to management.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively without direct supervision.
- Reliable transportation is required to commute to our Portland location.
- Previous customer service experience is a plus but not mandatory for this entry-level role.