Job Description
Join our award-winning team as an Evening Receptionist at Grand Hospitality Orlando! We're seeking a polished professional to manage our front desk operations during evening hours, delivering exceptional guest experiences. This full-time role includes all necessary equipment provided – no need to worry about bringing your own devices or tools. Enjoy a supportive work environment with competitive compensation and opportunities for career growth in the heart of Orlando's tourism district.
Responsibilities
- Manage front desk operations including check-ins/check-outs, reservation management, and guest inquiries
- Operate provided phone systems, reservation software, and office equipment
- Coordinate with housekeeping and security teams for seamless guest services
- Handle billing inquiries and process payments using provided POS systems
- Maintain cleanliness and organization of provided reception area and equipment
- Respond to emergency situations following established protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficient with provided office technology (no personal equipment needed)
- Exceptional communication and conflict resolution skills
- Ability to work flexible evening shifts (3:00 PM - 11:00 PM)
- Valid Florida driver's license (for occasional errands)
- Basic first aid certification (training provided)