Job Description
Join our vibrant team at Miami Hospitality Group as an Evening Receptionist and become the first point of contact for our prestigious clients. This role offers a dynamic work environment in the heart of Miami's bustling hospitality scene. We're seeking a polished professional to deliver exceptional guest experiences during our evening operations. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth in one of Florida's most exciting cities.
Responsibilities
- Manage front desk operations with professionalism during evening hours (4 PM - 12 AM)
- Greet and assist guests with check-in/check-out processes using PMS systems
- Handle incoming calls, emails, and inquiries with exceptional customer service
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial documentation
- Manage inventory of front desk supplies and amenities
- Uphold brand standards and maintain pristine lobby aesthetics
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Proficiency in PMS systems (Opera, Fidelio, or similar)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Professional appearance and demeanor
- Flexibility to work weekends and holidays
- Basic knowledge of Miami tourism attractions preferred