Job Description
Join our award-winning healthcare team as an Evening Receptionist at Bakersfield Wellness Center! We're seeking a polished professional to create exceptional first impressions during our evening hours (3 PM - 11 PM). This vital role combines warm hospitality with administrative excellence in our state-of-the-art facility. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your contributions make a real difference in patient care.
Responsibilities
- Manage front desk operations during evening shifts with professionalism and efficiency
- Handle multi-line phone systems and route calls to appropriate departments
- Register new patients and update electronic health records accurately
- Process insurance verifications and collect co-pays using practice management software
- Coordinate appointment scheduling and manage provider calendars
- Maintain a clean, organized reception area and manage office supplies
- Assist with patient check-in/check-out procedures and answer general inquiries
Qualifications
- Minimum 1 year experience in receptionist or customer service role
- Proficiency with Microsoft Office Suite and EHR systems (Epic preferred)
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in a fast-paced healthcare environment
- Strong attention to detail with data entry accuracy
- Flexibility to work evenings, weekends, and occasional holidays
- Basic knowledge of medical terminology and HIPAA compliance
- Positive attitude with commitment to patient confidentiality