Job Description
Join our award-winning team as a Evening Receptionist at Premier Hospitality Group! We're seeking a polished, customer-focused professional to create exceptional first impressions during our evening operations. This role is perfect for individuals who thrive in dynamic environments and excel at multitasking. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth in Charlotte's vibrant hospitality sector. Apply today to become the face of our luxury property!
Responsibilities
- Manage high-volume front desk operations during evening shifts (3 PM - 11 PM)
- Handle guest check-ins/checkouts with efficiency and warmth
- Process reservations and manage room assignments
- Resolve guest inquiries and coordinate with housekeeping/security
- Maintain accurate records using property management software
- Process payments and manage cash drawer reconciliation
- Uphold premium cleanliness standards for lobby/public areas
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Ability to multitask in fast-paced environments
- Professional appearance and polished demeanor
- Flexibility to work weekends and holidays
- Basic knowledge of local attractions and services
- Valid North Carolina driver's license (preferred)