Job Description
Are you a problem-solver looking for a rewarding part-time career with a flexible schedule?
NovaStream Technologies is seeking a dedicated Evening Technical Support Specialist to join our dynamic team in Philadelphia, PA. We pride ourselves on delivering exceptional customer experiences, and we need a tech-savvy professional to ensure our clients have seamless access to our software solutions during off-peak hours.
Why Join NovaStream?
- Flexible Schedule: Enjoy a healthy work-life balance with evening shifts.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Growth Opportunities: Clear paths for advancement within the tech sector.
- Modern Environment: Collaborative culture with cutting-edge tools and resources.
Key Responsibilities:
- Provide technical troubleshooting and support via chat and email for evening clients.
- Diagnose and resolve software and hardware connectivity issues efficiently.
- Maintain accurate records of technical issues and resolutions in the CRM system.
- Collaborate with the day-shift team to ensure continuous service quality.
- Assist in documenting knowledge base articles for common technical queries.
- Uphold company standards for professionalism and customer satisfaction.
Qualifications:
- High school diploma or equivalent; Associate degree in IT preferred.
- 1-2 years of experience in technical support or customer service.
- Strong understanding of operating systems (Windows, macOS) and basic networking.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during evening shifts.
- Problem-solving mindset with a focus on user-centric solutions.
Responsibilities
- Provide technical troubleshooting and support via chat and email for evening clients.
- Diagnose and resolve software and hardware connectivity issues efficiently.
- Maintain accurate records of technical issues and resolutions in the CRM system.
- Collaborate with the day-shift team to ensure continuous service quality.
- Assist in documenting knowledge base articles for common technical queries.
- Uphold company standards for professionalism and customer satisfaction.
Qualifications
- High school diploma or equivalent; Associate degree in IT preferred.
- 1-2 years of experience in technical support or customer service.
- Strong understanding of operating systems (Windows, macOS) and basic networking.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during evening shifts.
- Problem-solving mindset with a focus on user-centric solutions.