Job Description
Are you looking for a role that offers the perfect work-life balance? Horizon Tech Solutions is seeking a dedicated Customer Support Specialist to join our team in Virginia Beach, VA. We specialize in providing top-tier technical support to clients, and we need someone with a flexible mindset to handle our evening and weekend shifts.
In this role, you will be the friendly voice and expert problem-solver for our clients. Whether it’s troubleshooting software issues or guiding users through new features, your support will drive our mission of exceptional service. We value our team members and offer a dynamic environment where your schedule flexibility is not just appreciated—it’s required.
Why Join Us?
- Flexible evening and weekend schedules designed for work-life balance.
- Competitive hourly rate with performance-based bonuses.
- Comprehensive training and career advancement opportunities.
- Supportive team culture in a modern, tech-forward office.
Responsibilities
- Provide high-quality technical support via phone, email, and live chat during evening and weekend shifts.
- Diagnose and resolve customer inquiries regarding software applications and hardware systems.
- Document all interactions and resolutions in our CRM system accurately and timely.
- Collaborate with the technical team to escalate complex issues and improve service protocols.
- Maintain a positive and professional demeanor, ensuring high customer satisfaction scores.
Qualifications
- High school diploma or equivalent; associate degree in IT or related field preferred.
- Minimum of 1 year of experience in customer support or technical assistance.
- Strong problem-solving skills and the ability to explain complex concepts simply.
- Flexibility to work evenings, weekends, and holidays as required by the schedule.
- Proficient in Microsoft Office Suite and basic troubleshooting tools.