Job Description
We are seeking a detail-oriented and customer-focused Part-Time Technical Support Specialist to join our growing team in Raleigh, NC. This role offers a fantastic opportunity to work flexible evening and weekend shifts, allowing you to maintain a healthy work-life balance while contributing to our mission of delivering exceptional technical service.
As a key member of our support team, you will act as the first point of contact for our clients, resolving technical inquiries, troubleshooting software issues, and ensuring a seamless user experience. We value flexibility, reliability, and a proactive approach to problem-solving.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues via phone and email.
- Manage incoming customer inquiries and resolve tickets efficiently within established service level agreements.
- Assist clients with account setup, configuration, and basic maintenance tasks.
- Maintain accurate and up-to-date documentation of all support interactions and resolutions.
- Collaborate with the full-time team to escalate complex issues and share best practices.
- Ensure a high level of customer satisfaction by demonstrating patience and technical expertise.
Qualifications
- High school diploma or GED required; Associate degree or certification in IT is a plus.
- Previous experience in customer service or technical support is highly preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a professional demeanor.
- Availability to work evenings and weekends as required by the schedule.
- Basic proficiency with Microsoft Office Suite and computer operating systems.