Job Description
Are you a student looking for a flexible job? Or a professional seeking work-life balance? OmniSupport Solutions is hiring Evening Part-Time Customer Support Specialists in Omaha, Nebraska. We offer competitive pay, a friendly environment, and shifts that fit around your class schedule or lifestyle.
Join our team and make a difference in our customers' day, all while enjoying the benefits of evening and weekend shifts.
Responsibilities
- Provide exceptional support to customers via phone, email, and chat during evening hours.
- Resolve product inquiries and troubleshoot technical issues efficiently.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the morning team to ensure seamless service continuity.
- Identify and escalate complex issues to senior support staff.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent (College students are encouraged to apply).
- Excellent verbal and written communication skills.
- Ability to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Strong problem-solving abilities and attention to detail.
- Previous customer service experience is a plus but not required.