Job Description
Join our dynamic team as an Evening Part-Time Customer Support Specialist and enjoy the flexibility of a schedule that works around your life! We're hiring immediately for motivated individuals in Colorado Springs who thrive in fast-paced environments. This role offers competitive pay, comprehensive training, and the opportunity to grow with a leading staffing agency. If you're passionate about helping others and value work-life balance, apply today and start your new career adventure!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours (4 PM - 10 PM)
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with day-shift teams for seamless customer handoffs
- Meet performance metrics for response time and resolution rates
- Identify opportunities for process improvements
- Adhere to company protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or support experience
- Strong problem-solving and communication skills
- Ability to multitask in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Reliable transportation to our Colorado Springs office
- Availability to work evenings and weekends as needed
- Positive attitude and team-oriented mindset