Job Description
Are you looking for a job that fits your lifestyle? Apex Digital Solutions is currently hiring Evening Part-Time Customer Support Specialists in New York. This is an entry-level opportunity designed for individuals seeking a flexible schedule without sacrificing career growth. We provide comprehensive training, a modern remote-first culture, and a pathway to professional development.
As a vital member of our support team, you will be the voice of our brand, assisting clients with inquiries and ensuring a seamless customer experience during our high-demand evening hours.
Responsibilities
- Provide exceptional customer service via chat, email, and phone during evening shifts.
- Accurately input and maintain customer data in our CRM systems.
- Resolve product and account-related issues efficiently while adhering to company protocols.
- Collaborate with the morning shift team to ensure seamless operations and knowledge transfer.
- Document customer feedback and escalate complex issues to management.
- Maintain a professional and positive demeanor in a fast-paced environment.
Qualifications
- High school diploma or equivalent is required.
- Basic computer proficiency and typing skills (30+ WPM).
- Reliable internet connection and a quiet workspace.
- Availability to work evenings (e.g., 4:00 PM – 10:00 PM) or rotating shifts.
- Strong communication skills and a customer-first mindset.