Job Description
Join Our Team: Evening Part-Time Opportunity in Atlanta, GA
Are you looking for a flexible schedule that fits your evening lifestyle? Apex Support Solutions is urgently hiring dedicated professionals to join our customer service team. We are seeking reliable individuals who thrive in a fast-paced environment and are ready to make a difference.
As an Evening Support Associate, you will be the first point of contact for our valued clients, providing exceptional service and solutions. This role offers a stable part-time schedule with the convenience of working during evening hours.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat during evening shifts.
- Provide accurate information regarding products, services, and account details.
- Document all interactions and resolutions in our CRM system efficiently.
- Collaborate with the day-shift team to ensure seamless workflow and continuity of service.
- Identify and escalate complex issues to senior management when necessary.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for qualified candidates.
- Strong verbal and written communication skills.
- Basic computer proficiency with Microsoft Office Suite and internet navigation.
- Ability to work independently and manage time effectively during shifts.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends as needed.