Job Description
Are you seeking a flexible evening schedule that fits your lifestyle? Horizon Customer Solutions is looking for dedicated individuals to join our dynamic team in Kansas City, MO. We specialize in providing top-tier support to our clients and pride ourselves on our inclusive, growth-oriented culture. No prior experience is required—we provide comprehensive training to get you started on your path to a rewarding career.
In this role, you will be the voice of our brand, assisting customers with inquiries and resolving issues efficiently. Whether you are a student, a parent, or simply looking for a better work-life balance, this is the perfect opportunity to earn a competitive wage while building valuable professional skills.
Responsibilities
- Manage High-Volume Inquiries: Answer incoming calls and emails from customers during evening shifts with patience and professionalism.
- Problem Resolution: Identify customer needs and provide accurate information or solutions to ensure high satisfaction rates.
- Record Keeping: Accurately log customer interactions and feedback into our CRM systems for future reference.
- Team Collaboration: Communicate effectively with team leads and peers to ensure consistent service quality.
- Adherence to Guidelines: Follow all company scripts, policies, and compliance procedures strictly.
- Customer Education: Educate customers on products or services, helping them get the most out of what they purchased.
Qualifications
- No Experience Necessary: A positive attitude and willingness to learn are the only requirements.
- Communication Skills: Excellent verbal and written communication skills with a clear and friendly speaking voice.
- Computer Proficiency: Basic computer skills and the ability to navigate multiple windows or software applications.
- Reliability: Ability to work evening shifts (e.g., 4:00 PM - 12:00 AM) with a consistent attendance record.
- High School Diploma: High school diploma or GED equivalent is preferred.
- Self-Starter: Ability to work independently and manage time effectively in a remote or office setting.