Job Description
Join our dynamic team as an Evening Part-Time Customer Specialist and experience the freedom of daily pay! We're seeking energetic professionals with flexible schedules to deliver exceptional service during evening hours. Perfect for students, parents, or anyone seeking work-life balance, this role offers competitive compensation with same-day payouts through our secure FlexiPay system. Enjoy a supportive environment where your contributions are recognized immediately.
Why FlexiPay?
- Daily pay via mobile wallet or bank transfer
- Flexible evening shifts (4-9 PM)
- No weekend or holiday requirements
- Free parking and MBTA pass reimbursement
- Clear advancement pathways
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening hours
- Process transactions and maintain accurate client records
- Collaborate with day-shift teams for seamless service continuity
- Meet daily performance metrics with 95% customer satisfaction
- Utilize CRM tools to update client information in real-time
- Identify upsell opportunities for premium service packages
- Adhere to PCI compliance protocols for payment processing
Qualifications
- High school diploma or equivalent (college students welcome)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Excellent verbal/written communication skills
- Ability to work independently during evening shifts
- Basic math aptitude for transaction processing
- Positive attitude under pressure during peak hours
- Reliable transportation to Boston office