Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist and enjoy the perfect work-life balance with flexible scheduling and daily pay. We're seeking motivated individuals to deliver exceptional customer experiences during evening hours in Chicago, IL. No more waiting for bi-weekly paychecks – get compensated daily for your hard work!
Why Choose Us?
- Flexible evening shifts (5 PM - 11 PM)
- Digital payment within 24 hours of shift completion
- Competitive hourly wages + performance bonuses
- Free parking and public transit reimbursement
- Growth opportunities into full-time roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with day-team members for seamless service continuity
- Meet/exceed quality metrics (CSAT, resolution rates)
- Participate in monthly training sessions
- Adhere to PCI compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong conflict resolution skills
- Proficiency with Zendesk/Salesforce platforms
- Reliable transportation to downtown Chicago office
- Flexibility to work weekends as needed
- Basic Spanish language skills a plus