Job Description
Urgently Hiring in Cleveland, NC! Join our dynamic team at Cleveland County Community Services where we're seeking dedicated Part-Time and Full-Time Customer Service Associates for immediate openings. Enjoy flexible evening and weekend shifts with competitive pay and growth opportunities. Perfect for students, parents, or professionals seeking work-life balance. Apply today and become part of our mission to deliver exceptional service to our community!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Resolve billing issues and service concerns efficiently
- Maintain accurate customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call handling and resolution times
- Process transactions and account updates with precision
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible evenings, weekends, and holidays
- Proficient with Microsoft Office and CRM software
- Excellent time management and organizational abilities
- Positive attitude and customer-focused mindset