Job Description
Join our dynamic team as a Flexible Part-Time Customer Specialist at Horizon Connect Solutions! We're urgently hiring motivated individuals in Los Angeles and Florida to deliver exceptional client experiences with adaptable scheduling options. Perfect for students, parents, or professionals seeking work-life balance, this role offers competitive compensation and growth opportunities. Enjoy a supportive environment where your contributions directly impact our success.
Responsibilities
- Provide responsive customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to enhance service delivery
- Process transactions and handle confidential information securely
- Contribute to process improvement initiatives
- Meet performance metrics while maintaining service quality
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Basic knowledge of data privacy regulations
- Valid work authorization in the US