Job Description
Join our dynamic team as an Urgent Weekend Part-Time Remote Support Specialist! We're immediately hiring tech-savvy individuals to provide exceptional customer service during evening and weekend shifts. Enjoy flexible remote work while supporting cutting-edge projects for Boston-based clients. This is your chance to launch a rewarding career with competitive compensation and growth opportunities. Apply today and start making an impact!
Responsibilities
- Deliver responsive customer support via chat, email, and phone during evening/weekend shifts
- Troubleshoot technical issues for enterprise clients using diagnostic tools
- Document interactions accurately in CRM systems and escalate complex cases
- Collaborate with on-call engineers to resolve critical outages
- Maintain high customer satisfaction scores (CSAT > 95%)
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong problem-solving and communication skills
- Ability to work independently during non-traditional hours
- Basic understanding of networking concepts
- Must be available Friday-Sunday (evenings required)