Job Description
Join Houston Connect Solutions as an Evening Part-Time Customer Service Specialist and make an immediate impact! We're seeking dynamic individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This role offers flexible scheduling, competitive pay, and rapid onboarding for motivated candidates ready to start immediately. Enjoy a collaborative environment with growth opportunities in one of America's most vibrant cities.
Responsibilities
- Handle incoming customer inquiries via phone and digital channels with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Process transactions and update customer records in real-time
- Collaborate with support teams to escalate complex cases
- Document all interactions accurately in CRM systems
- Meet/exceed quality and resolution time targets
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and problem-solving abilities
- Ability to work independently in a fast-paced environment
- Flexible availability for evening shifts (4 PM - 10 PM)
- Previous CRM system experience preferred
- Valid Texas ID or driver's license