Job Description
Join our dynamic team at Apex Solutions as an Evening Customer Service Specialist! We're urgently seeking motivated individuals to deliver exceptional client experiences during evening hours. This flexible part-time role offers competitive pay and immediate start opportunities in Raleigh's thriving business district. Perfect for students, parents, or professionals seeking work-life balance. Enjoy a supportive environment with comprehensive training and growth potential.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and troubleshooting protocols
- Process orders, returns, and service requests with precision
- Collaborate with daytime teams to ensure seamless customer handoffs
- Maintain detailed case documentation in Salesforce
- Identify upsell opportunities through consultative selling
- Adhere to strict SLAs and quality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work independently in evening shifts (4 PM-12 PM)
- Basic technical troubleshooting aptitude
- Positive attitude under pressure
- Reliable transportation to downtown Raleigh location