Job Description
Join our vibrant team at the Jacksonville Community Center as an Evening Customer Service Specialist! This flexible part-time role is perfect for professionals seeking work-life balance while making a meaningful impact in our community. You'll be the friendly face welcoming members, handling inquiries, and ensuring seamless operations during our busiest evening hours. Enjoy competitive pay, supportive leadership, and the opportunity to grow within a respected local organization.
Responsibilities
- Deliver exceptional member experiences through warm, professional interactions
- Manage facility reservations, registrations, and event coordination
- Resolve member inquiries via phone, email, and in-person
- Maintain accurate records in our CRM system
- Support facility operations including equipment checks and safety protocols
- Collaborate with day staff to ensure smooth transitions
- Assist with light administrative tasks and documentation
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or hospitality experience
- Exceptional communication and conflict resolution skills
- Proficient with Microsoft Office Suite and scheduling software
- Flexible availability including evenings (4 PM - 10 PM) and weekends
- Valid Florida driver's license (if transportation needed)
- Background check and drug screen required