Job Description
Join our dynamic team at Nexus Solutions Inc. as an Evening Customer Service Specialist and become the voice of our brand during peak evening hours. This role offers flexible scheduling, competitive pay, and opportunities for growth within a supportive environment. Ideal for students, parents, or professionals seeking evening work-life balance. Enjoy free parking, comprehensive training, and a vibrant downtown Indianapolis location.
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with day teams to ensure seamless customer experience
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Proficiency in Microsoft Office Suite and CRM software
- Flexible availability Monday-Sunday, 4 PM - 11 PM
- Positive attitude and problem-solving mindset under pressure