Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Indianapolis Solutions Group! We're seeking energetic, customer-focused individuals to deliver exceptional service during our peak evening hours. This flexible role offers competitive pay, a supportive work environment, and opportunities for growth in the heart of downtown Indianapolis. If you thrive in fast-paced settings and enjoy helping others, this is your perfect career match!
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and live chat
- Resolve billing issues, product questions, and service disruptions efficiently
- Update customer records in CRM systems with precision and attention to detail
- Collaborate with support teams to resolve complex customer escalations
- Maintain professional communication standards during peak evening hours
- Document all interactions accurately in our customer service platform
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple digital systems simultaneously
- Strong problem-solving abilities and conflict resolution expertise
- Available to work flexible evening shifts (4:00 PM - 10:00 PM)
- Basic proficiency with Microsoft Office Suite and CRM tools