Job Description
Join our dynamic team at TechHub Solutions Inc. as an Evening Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our diverse client base during evening hours. Enjoy flexible scheduling, competitive compensation, and a collaborative environment where your contributions make a real impact. Perfect for students, parents, or anyone seeking work-life balance. Apply today and become part of San Jose's thriving tech support community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts (3 PM - 11 PM)
- Resolve technical issues and provide product support for software and hardware solutions
- Maintain detailed customer interaction records in CRM systems
- Collaborate with daytime teams to ensure seamless service continuity
- Identify opportunities for process improvements and customer experience enhancements
- Adhere to company protocols and security guidelines for sensitive information
- Participate in ongoing training to stay updated on product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or technical support experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Strong attention to detail and time management
- Reliable transportation to our San Jose facility
- Evening and weekend availability required