Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Nexus Solutions Group! We're seeking energetic individuals to deliver exceptional support to our growing client base during evening hours. This immediate hire opportunity offers competitive compensation, flexible scheduling, and a pathway to growth within our expanding organization. If you thrive in fast-paced environments and excel at building customer relationships, apply today and start your rewarding career journey!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLAs
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Identify opportunities to improve customer experience and service quality
- Contribute to team performance metrics and quality assurance initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Strong problem-solving and conflict resolution abilities
- Exceptional verbal/written communication skills
- Ability to work independently and prioritize tasks in fast-paced settings
- Evening/weekend availability (4:00 PM - 11:00 PM shifts)