Job Description
Join CityScape Solutions as an Evening Part-Time Customer Service Associate and become the voice of our thriving Indianapolis community! We're seeking enthusiastic individuals to deliver exceptional customer experiences during our peak evening hours. This immediate hire opportunity offers flexible scheduling, competitive compensation, and a supportive team environment. If you're a people person ready to make an impact, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues and service disruptions while maintaining high customer satisfaction scores
- Process orders and update customer accounts accurately in our CRM system
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Document all interactions and maintain detailed case notes for quality assurance
- Contribute to continuous improvement initiatives based on customer feedback
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service experience in a fast-paced environment
- Strong verbal communication skills with clear, professional phone etiquette
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask while maintaining attention to detail
- Flexible schedule availability (evenings and weekends required)
- Positive attitude and problem-solving mindset