Job Description
Are you looking for evening part-time jobs in Houston, TX? Join our dynamic team at TechSolutions Houston as an Evening Customer Support Associate. We are seeking dedicated individuals to join us immediately and provide exceptional service to our clients during our peak evening hours.
In this role, you will be the face of our company, ensuring our customers receive the support they need. If you thrive in a fast-paced environment and want to work flexible hours without sacrificing a competitive income, we want to hear from you.
Why Apply?
- Immediate Hiring: Start working within a week.
- Flexible Schedule: Choose your evening shifts to balance work and life.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
Don't miss this opportunity to advance your career in customer service. Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and resolve technical issues and product questions efficiently.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with the morning shift team to ensure seamless handovers.
- Identify and escalate complex issues to the senior support team when necessary.
- Process returns, exchanges, and refunds according to company policy.
- Proactively seek opportunities to upsell products and enhance customer satisfaction.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus but not required.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively during evening shifts.
- Strong problem-solving skills and a patient, friendly demeanor.