Job Description
Join our dynamic team at NYC Connect Solutions as an Evening Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during our peak evening hours. Enjoy flexible scheduling, competitive pay, and the opportunity to grow your career in one of NYC's most vibrant industries. Perfect for students, parents, or anyone seeking a rewarding evening role. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Update customer records and maintain accurate documentation
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics including resolution rates and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced evening environments
- Proficiency with CRM software and Microsoft Office Suite
- Strong multitasking and time management abilities
- Positive attitude and commitment to customer excellence
- Available to work flexible evening shifts (3-5 days/week)