Job Description
Join our award-winning healthcare team as an Evening Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional patient experiences during our busiest evening and weekend hours. This flexible role offers competitive pay, comprehensive training, and the opportunity to make a real difference in Wichita's healthcare landscape. Perfect for students, parents, or professionals seeking work-life balance. Enjoy a supportive environment with modern facilities and a team dedicated to excellence.
Responsibilities
- Manage patient inquiries via phone, email, and in-person during evening/weekend shifts
- Coordinate appointment scheduling and insurance verification
- Handle confidential patient records with HIPAA compliance
- Resolve billing concerns and payment processing
- Collaborate with clinical teams to ensure seamless patient flow
- Maintain accurate documentation in electronic health records
- Assist with patient check-in/check-out procedures
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or healthcare experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and in a team environment
- Proficiency with electronic health records (EHR) systems
- Flexibility to work evenings (4 PM - 10 PM) and weekends
- Basic medical terminology knowledge
- Valid CPR certification (or willingness to obtain)